How does it work?
Can I test your service?
How to setup my equipment/what are the settings to make a connection?
I can't connect to your SIP server by using username & Password. Can I connect by using fixed IP addresses?
What is /are your IP address(es)?
I have problems configuring my own SIP device for calling with Voipproxy, what to do now?
Which Codecs do you support?
Does Voipproxy also support H.323?
How many simultaneous calls can I setup?
I haven't received an email confirmation with my customer login data.
How can I access my recent calls/CDR'S online?
Where can I view and change my password, email address or user profile?
How do I get a downloadable version of your current rateslists & country codes?
Can one customer create multiple accounts?
Can I use all routes with 1 account?
What is the dialling format for each of these routes?
How long are your rates valid?
How do you inform me about ratechanges?
When do call charges take effect?
What is the minimum topup amount?
Which payment methods does Voipproxy offer?
How fast will my payment be processed?
What is important when making a bank transfer?
Do I receive an invoice by regular mail?
I have lost my username and/or password. What should I do?
I am experiencing connection problems. Where do I report these and what are you doing about it?
I have connection problems with some mobile destinations. Can you fix this?
Do you offer special rates for large volumes?
Do you also provide a reseller program?
Do you support RFC 2833?
Do you offer DID numbers?
How does it work?
First register by filling out the application form. After successful registration, you can setup your SIP device(s) for calls via the Voip-Proxy network.
It is possible to setup multiple SIP devices with 1 account. It is not possible for a customer to create multiple accounts.
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Can I test your service?
After you received your login data, you can make some free calls with a value of $1 to any destination to test our service before making a prepayment.
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How to setup my equipment/what are the settings to make a connection?
Username: Your Username
Password: Your password
SIP/Proxy registrar: sip.voip-proxy.com
Domain/Realm (optional): voip-proxy.com
STUN server: stun.voip-proxy.com
Our system is compatible with all standard SIP equipment. If you have problems setting up the service, please consult the instruction manual of your hardware.
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I can't connect to your SIP server by using username & Password. Can I connect by using fixed IP addresses?
Yes, you can give us your IP address/ address’s for authentication.
Important! If you are using a hosted VoiP softswitch provider like eq. Kayote Networks (etc), make sure you are ONLY using IP addresses which are uniquely assigned to your account (check this with you provider). This is to prevent that other users of the same VoiP softswitch provider are able to use your balance.
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What is /are your IP address(es)?
For SIP: |
87.106.179.14 |
For H323: |
87.106.179.14 |
I have problems configuring my own SIP device for calling with Voipproxy, what to do now?
Please refer to the instruction manual of your SIP device on how to setup your SIP device. Also check our instructions page.
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Which Codecs do you support?
G.711 (64 kbps)
G.726 (32 kbps)
G.729 (8 kbps)
G.723 (5.3 & 6.3 kbps)
iLBC (20ms & 30ms)
GSMFR (13kbps)
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Does Voip-Proxy also support H.323?
Yes, we do. Our H323 IP-addresses are: 87.106.179.14
Please send us your IP-addresses for authentication.
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How many simultaneous calls can I setup?
Voip-Proxy does not limit the number of simultaneous calls. The only limit is the bandwidth of your local internet link.
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I haven't received an email confirmation with my customer login data.
It is possible that you did not receive our confirmation email due to spam filters. In that case, your registration may still have been successful. If you do not receive an Email from our customer service within 1 working day after registration, please send an Email by click on 'contact' at the bottom of the page and ask for the status of your registration.
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How can I access my recent calls/CDR'S online?
After logging in follow the procedure for viewing live cdr’s.
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Where can I view and change my password, email address or user profile?
To change your customer settings after logging in follow the procedure with the options clearly stated.
Please note online changes may not be instant.
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How do I get a downloadable version of your current rateslists & country codes?
After logging in select 'Rate-lists' from the menu. The variety of rate lists can be downloaded.
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Can one customer create multiple accounts?
Voip-Proxy does not permit multiple accounts per registered user.
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Can I use all routes with 1 account?
Yes you can, each route has it's own dialing format.
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What is the dialling format for each of these routes?
For example for calls to Belgium:
Voip-Proxy Bronze: |
00001 32 12345678 |
Voip-Proxy Silver: |
00 32 12345678 |
Voip-Proxy Gold: |
000 32 12345678 |
How long are your rates valid?
All VoiP Ratelists and SMS rates are normally valid for
1 month.
Rate changes will be announced by Email. Rates can be subject to changes without prior notice.
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How do you inform me about rate changes?
Clients are informed about rate changes via Email, all current rate lists are available after logging in.
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When do call charges take effect?
Call charges take effect once you are connected to the telephone number you have dialed i.e once the call has been answered.
If there is no answer or the line is engaged you will not be charged for the call.
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What is the minimum topup amount?
We require a minimum Payment of $500,-.
No monthly payment required . Take your time to use this credit and top up again if you run out of credit.
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Which payment methods does Voipproxy offer?
Available payment methods are Bank transfer or via Credit card. Some payments are not available in every country.
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How fast will my payment be processed?
That depends on the payment option you use.
Credit card payments are normally processed within 1 working day.
Bank Transfers might take up to 7 working days, depending on your bank & region.
As soon as we receive your payment, it is processed automatically and your account will be credited instantly.
Please note that we cannot influence the transaction time before your payment reaches us.
And please always make sure to include the Transaction Reference Number/customer number when you transfer a payment! Otherwise your payment cannot be allocated automatically and processing time will be subject to delays.
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What is important when making a bank transfer?
You should take extra care in filling out the Transaction Reference Number on the transaction form! This number is used for automatic processing.
Some banks do not automatically send us the Transaction Reference Number with the transaction, even if it is mentioned on the bank transfer form.
So please make sure that your bank includes the Transaction Reference Number in the payment description. If the Transaction Reference Number is incorrect or missing, the order can not be processed and your account will not be credited!
As soon as we received your payment, it will be processed. Processing of bank transfer payments may take up to 7 working days. We will update your credit as soon as your bank transfer has arrived in our bank account. Please do not combine payments for several orders in one bank transfer.
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Do I receive an invoice by regular mail?
Invoices are not sent by regular mail, but you can view your invoices and call specifications online at any time. You can view your invoices online up to 1 year after the invoice date, invoices older than 1 year can no longer be viewed or emailed, therefore please ensure you print or copy invoices to your PC before they expire.
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I have lost my username and/or password. What should I do?
Visit www.voip-proxy.com and click on 'forgot your password?' at the top of the page.
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I am experiencing connection problems. Where do I report these and what are you doing about it?
Should you experience connection problems, please report via the contact page.
Please be as specific as possible regarding date & time, destination and a description of the problem. Every report is immediately forwarded to our engineers, who will take measures as soon as possible. Please note that we do not respond to every single report. But bad connections are bad for business, so you can be sure that any connection problem is handled with high priority.
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I have connection problems with some mobile destinations. Can you fix this?
You can solve the problem by programming your system to send out your CLI. Otherwise the calls are dropped by some carriers.
Please note, that the call information you fill in, is merely numerical. (Example: for setting a CLI from Spain, don't fill in "+34XXX", but "0034XXX")
In case that this does not help, please report back to us.
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Do you offer special rates for large volumes?
Yes we do, please send an e-mail to sales@voipswitch.com with your request and anticipated volumes.
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Do you also provide a reseller program?
Yes we do. Please read our Reselling Program for more information.
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Do you support RFC 2833?
Yes we do.
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Do you offer DID numbers?
Yes we do.
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