How to setup my equipment/what are the settings to make a connection?
What is /are your IP address(es)?
I have problems configuring my own SIP device for calling with Voip-proxy, what to do now?
Does Voip-proxy also support H.323?
How many simultaneous calls can I setup?
I haven’t received any email from you with an answer for my inquiry. Are you there?
How can I access my recent calls/CDR’S online?
Where can I view and change my password, email address or user profile?
How do I get a downloadable version of your current rateslists & country codes?
How long are your rates valid?
How do you inform me about rate changes?
What is the minimum top-up amount?
Which payment methods does Voip-proxy offer?
How fast will my payment be processed?
Do I receive an invoice by regular mail?
I have lost my username and/or password. What should I do?
I am experiencing connection problems. Where do I report these and what are you doing about it?
Do you offer special rates for large volumes?
I can offer you some serious traffic. Are you looking for traders/agents?
How does it work?
Contact us and let us know you want to use our service – we will provide you information on how to configure SIP or h323 platform. After the first pre-paid, you’re ready to send us your traffic.
It is not possible for a customer to create multiple accounts.
Can I test your service?
Sure, contact us and provide your data (IP, desired login, pass).
After activating your test account, you can make some free calls to any destination to test our service before making a prepayment.
How to setup my equipment/what are the settings to make a connection?
Well, it’s simple: send your traffic to SIP/Proxy: sip.voip-proxy.com
Authorisation based on your IP, so don’t forget to send it first.
Important! If you are using a hosted VoiP softswitch provider like eq. Kayote Networks (etc), make sure you are ONLY using IP addresses which are uniquely assigned to your account (check this with you provider). This is to prevent that other users of the same VoiP softswitch provider are able to use your balance.
Our system is compatible with all standard SIP equipment. If you have problems setting up the service, please consult the instruction manual of your hardware.
What is /are your IPP address(es)?
For SIP: 64.120.28.42
For H323: 64.120.28.42
In both cases we do need your IP address for authentication.
I have problems configuring my own SIP device for calling with Voip-proxy, what to do now?
Please refer to the instruction manual of your SIP device on how to setup your SIP device.
Which Codecs do you support?
G.711 (64kbps)
G.729 (8 kbps)
G.723 (5.3 & 6.3 kbps)
Does Voip-Proxy also support H.323?
Yes, we do. Our H323 IP-address is: 64.120.28.42 Please send us your IP-addresses for authentication.
How many simultaneous calls can I setup?
Voip-Proxy does not limit the number of simultaneous calls. The only limit is the bandwidth of your local internet link.
I haven’t received any email from you with an answer for my inquiry. Are you there?
It is possible that you did not receive email due to spam filters – check your spam folder. We usually try to respond within 1 working day after getting your inquiry. If you wait longer, please contact us again usign the following email address: termination@voipswitch.com
How can I access my recent calls/CDR’S online?
Where can I view and change my password, email address or user profile?
To change your customer settings login to your account at Voip-Proxy.com here. Please note online changes may not be instant.
How do I get a downloadable version of your current rateslists & country codes?
Browse our rates on this page. The variety of rate lists can be downloaded.
How long are your rates valid?
All VoiP Rate lists are normally valid for 1 month.
Rate changes will be announced by email. Rates can be subject to changes without prior notice.
How do you inform me about rate changes?
Clients are informed about rate changes via Email, current rate list is available on Voip-Proxy.com website.
What is the minimum topup amount?
We require a minimum Payment of $500,-.
No monthly payment required. Take your time to use this credit and top up again if you run out of credit.
Which payment methods does Voip-proxy offer?
Available payment method is a wire transfer.
How fast will my payment be processed?
Bank Transfers might take up to 7 working days, depending on your bank & region.
As soon as we receive your payment, it is processed automatically and your account will be credited instantly.
Please note that we cannot influence the transaction time before your payment reaches us.
And please always make sure to include your customer login when you transfer a payment! Otherwise your payment cannot be allocated automatically and processing time will be subject to delays.
Do I receive an invoice by regular mail?
Invoices are not sent by regular mail, but you can view and download your invoices and call specifications online at any time. You can view and download your invoices online up to 1 year after the invoice date, invoices older than 1 year can no longer be viewed or emailed, therefore please ensure you print or copy invoices to your PC before they expire.
I am experiencing connection problems. Where do I report these and what are you doing about it?
Should you experience connection problems, please report via the contact page.
Please be as specific as possible regarding date & time, destination and a description of the problem. Every report is immediately forwarded to our engineers, who will take measures as soon as possible. Please note that we do not respond to every single report. But bad connections are bad for business, so you can be sure that any connection problem is handled with high priority.
Do you offer special rates for large volumes?
Yes we do, please send an e-mail to termination@voipswitch.com with your request and anticipated volumes.
I can offer you some serious traffic. Are you looking for traders/agents?
Yes, we do. And we can offer you attractive commissions for the traffic – contact us for more details.